Terms of Service

These Terms of Service govern the use of the Diplaros DIY online store and the purchase of products through our website.

By placing an order through our website, you confirm that you have read and agreed to these Terms of Service.

1. About Diplaros DIY

The Diplaros DIY online store is operated by:

ANDREAS DIPLAROS LTD
124 Leoforos Protara
Paralimni, Cyprus
Company Registration Number: 10102921U
Telephone: 23740585
Email: info@diplarosdiy.com

Diplaros DIY offers building materials, tools, DIY products, hardware and related products for delivery within the Republic of Cyprus.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications and prices displayed on our website are accurate and up to date.

However, colours, measurements, packaging and appearance may vary slightly from photographs displayed online.

Product availability may change without notice.

For products sold by weight, length, volume or other measurement, the final quantity may be subject to reasonable variation where necessary for the preparation or supply of the product.

3. Prices

All prices displayed on our website are in Euro (€).

Unless otherwise stated, applicable VAT is included in the displayed price.

Delivery charges and any other applicable charges will be displayed during the checkout process before the order is completed.

ANDREAS DIPLAROS LTD reserves the right to correct pricing errors or other obvious errors on the website. If an obvious pricing error affects an order already placed, we will contact the customer before processing the order.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you will receive an order confirmation by email.

An order is accepted by ANDREAS DIPLAROS LTD when we confirm that the order has been accepted and/or when the products are dispatched, as applicable.

We reserve the right to refuse or cancel an order where, for example:

• A product is unavailable.
• There is an obvious pricing or product description error.
• We are unable to fulfil the order.
• There is a suspected fraudulent or unauthorised transaction.

If we cancel an order after payment has been made, any amount paid for the cancelled order will be refunded.

5. Payment

Payment must be made using the payment methods available at checkout.

By submitting payment details, you confirm that you are authorised to use the selected payment method.

Payment card information is processed through the relevant payment provider and is not stored by ANDREAS DIPLAROS LTD unless otherwise stated.

6. Delivery

We deliver orders within the Republic of Cyprus.

Available delivery options, delivery charges and estimated delivery times will be displayed during checkout or communicated to the customer.

Delivery times may vary depending on product availability, order size, delivery location and circumstances beyond our reasonable control.

For large, heavy or bulky building materials, special delivery arrangements may apply.

The customer is responsible for providing accurate delivery information and ensuring that the delivery location is reasonably accessible.

7. Large and Heavy Products

Certain building materials and other products may be large or heavy and may require special delivery arrangements.

For such products, ANDREAS DIPLAROS LTD may contact the customer after the order is placed to confirm delivery arrangements and any applicable additional delivery charges.

Where an additional charge is required, the customer will be informed before the additional charge is applied.

8. Products Made or Prepared to Customer Specifications

Certain products may be cut, measured, mixed, prepared, tinted, customised or otherwise supplied according to the customer's specific requirements.

Such products may not be eligible for cancellation or withdrawal where permitted by applicable Cyprus consumer protection legislation.

Details regarding returns and the right of withdrawal are set out in our Return & Refund Policy.

9. Returns, Refunds and Consumer Rights

Nothing in these Terms of Service affects any mandatory rights provided to consumers under applicable Cyprus or European Union consumer protection legislation.

For information about returns, refunds and the right of withdrawal, please refer to our Return & Refund Policy.

For online purchases, consumers generally have a 14-day right of withdrawal, subject to applicable legal exceptions.

Products that are defective or do not conform to the contract remain subject to the consumer's statutory rights and applicable legal remedies.

10. Website Use

You agree to use this website lawfully and not to:

• Use the website for fraudulent or unlawful purposes.
• Attempt to gain unauthorised access to the website or its systems.
• Interfere with the operation or security of the website.
• Copy, reproduce or misuse website content without permission.

11. Intellectual Property

All content on the Diplaros DIY website, including logos, photographs, graphics, text, product descriptions and other materials, is owned by or licensed to ANDREAS DIPLAROS LTD unless otherwise stated.

Such content may not be reproduced, copied or used for commercial purposes without prior written permission.

12. Third-Party Services

Our website may use third-party services such as payment providers, delivery providers, analytics services and other technology providers.

The use of such services may be subject to the terms and privacy policies of the relevant third parties.

13. Limitation of Liability

ANDREAS DIPLAROS LTD will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, transport disruptions, strikes, supplier delays, technical failures or other unforeseen circumstances.

Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot legally be excluded or limited under applicable law.

14. Privacy

Personal information provided when using our website or placing an order will be handled in accordance with our Privacy Policy.

15. Governing Law

These Terms of Service are governed by the laws of the Republic of Cyprus.

Any dispute arising from the use of this website or the purchase of products will be handled in accordance with applicable Cyprus law and the consumer protection rights applicable to the customer.

16. Changes to These Terms

ANDREAS DIPLAROS LTD may update these Terms of Service from time to time.

The version published on this website at the time of an order will apply to that order, subject to any mandatory rights provided by law.

17. Contact

For questions regarding these Terms of Service or an order, please contact us:

ANDREAS DIPLAROS LTD
124 Leoforos Protara
Paralimni, Cyprus
Telephone: 23740585
Email: info@diplarosdiy.com